How to Reset Your Password

Resetting your password

If you cannot remember your password, follow these steps:

1. Open the login page and click Forgot your password? below the password field.
2. Enter the email address registered with the system.
3. Check your inbox for a reset link (it may take a few minutes; also check your spam folder).
4. Follow the link and choose a new password that meets the security requirements: 8–12 characters with letters, numbers and a special character.

Still not working? Contact your system administrator who can trigger a reset from the Manage Users screen.